Whitley Penn Talks:
A Crude Bit of Humor - AI Gets Its Hands Dirty in Energy PT.1
Whitley Penn Talks: A Crude Bit of Humor - AI Gets Its Hands Dirty in Energy PT.1
11/13/2025
Artificial Intelligence (AI) is no longer a distant concept. It’s starting to reshape entire industries. In this episode of our series ‘A Crude Bit of Humor’, we dive into how AI is influencing the energy sector, workforce dynamics, and business strategy. Hosted by Kendall Neukomm with guests Buffy Campbell, Coby Nathanson, and Jeff Chambers, CEO of MineralAnswers.com, this conversation explores the opportunities and challenges AI brings to hiring, training, and operational efficiency. If you’re in energy, technology, or business leadership, this episode offers actionable insights on leveraging AI for growth. From personalized education to risk mitigation and automation, discover how to stay ahead in a rapidly evolving landscape.
Key takeaways:
- How AI is changing the job market and why adaptability matters
- The role of AI in accelerating learning and onboarding
- Practical examples of AI in energy operations and customer service
- Why disruption means opportunity for businesses and professionals
Listen to this episode on Spotify or Apple Podcasts. Click here to view the episode transcript.



Jeff Chambers
Founder & CEO, Mineral Answers
11/13/2025
Artificial Intelligence (AI) is no longer a distant concept. It’s starting to reshape entire industries. In this episode of our series ‘A Crude Bit of Humor’, we dive into how AI is influencing the energy sector, workforce dynamics, and business strategy. Hosted by Kendall Neukomm with guests Buffy Campbell, Coby Nathanson, and Jeff Chambers, CEO of MineralAnswers.com, this conversation explores the opportunities and challenges AI brings to hiring, training, and operational efficiency. If you’re in energy, technology, or business leadership, this episode offers actionable insights on leveraging AI for growth. From personalized education to risk mitigation and automation, discover how to stay ahead in a rapidly evolving landscape.
Key takeaways:
- How AI is changing the job market and why adaptability matters
- The role of AI in accelerating learning and onboarding
- Practical examples of AI in energy operations and customer service
- Why disruption means opportunity for businesses and professionals
Listen to this episode on Spotify or Apple Podcasts. Click here to view the episode transcript.

Coby Nathanson
CAAS Energy Senior Manager – Land Administration

Buffie Campbell
CAAS Energy Managing Director – Mineral Management

Jeff Chambers
Founder & CEO, Mineral Answers

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Episode Transcript
Kendall Neukomm (00:00)
Hello everyone. And welcome to Whitley Penn talks where we give you valuable insights to help you make confident informed decisions and move your business forward. My name is Kendall Neukomm and today we are back with another episode of A Crude Bit of Humor. So we have our legends today. We have Buffie and Coby back with us. And we have a new guest on A Crude Bit of Humor, Jeff Chambers. Welcome, Jeff. Yeah, how’s everybody doing today? Good, good. We’ve got Buffy and Coby in the same room today, which will be a lot of fun.
Jeff Chambers (00:29)
Welcome. Thanks for having me.
Coby & Buffie (00:30)
Doing good!
It’s a rare treat for all of us to be in Houston.
Kendall Neukomm (00:41)
It is. It’s quite the treat.
Right. You guys got to stay in Houston. It’s so fun to have you here. Well, before we get into the content and the questions today, we will be focusing ⁓ a bit on AI, a bit on AI in the energy space specifically and kind of what that means theoretically as we look to the future. So before we do get into all of that, Jeff, do you mind doing a quick intro to kind of share a little bit about yourself with the audience today?
Jeff Chambers (01:05)
Yeah, sure. So my name is Jeff Chambers. I’m the founder and CEO of MineralAnswers.com. We’re a payments platform for the energy sector. But, you know, prior to all of this, I’ve been a software engineer my entire career. So I’ve loved technology. I actually studied advertising graphic design in the late 90s. ⁓ Started programming when I was in college and moved to Austin very soon thereafter to pursue a career in software engineering. So I love talking about technology, love seeing all the innovation that’s happening in the AI space. And this feels like the late 90s all over again. So very fun time to be alive.
Kendall Neukomm (01:38)
Well, Jeff, thank you so much for being here today. I know that we’ve been anticipating this episode and and kind of some of the bits of what we’ll talk through today. For those of you who are listening, if you haven’t yet listened to A Crude Bit of Mumor, Episode One, would love for for all of you out there to go listen to it directly on our website or on YouTube or wherever you get your podcasts, but you obviously found us today and so this is a great place to start.
Now, I know that our conversation again, we want to focus on AI and kind of how AI is making an impact in business and in energy and in hiring and training new employees and all of that. I know, Jeff, that you’ve got quite the tech background there, so I’m excited to hear some of your thoughts. But kind of just a question to open for the whole group. How do you all believe that AI is changing the job market and business in general?
Coby & Buffie (02:30)
It’s something that we all wake up and wonder, are we still going to have a job based on AI that’s coming out every single day? Honestly, I don’t know if that’s 100 % true, but I think it is on the mind of a lot of people these days. Like, how is AI going to take my job away from me? What do I need to do to prepare for that? And so that’s one of the reasons we really wanted to make sure to bring this out today. Maybe ease some of those worries too, especially in the energy industry, because we’re slow to change as it is. So maybe we can help out in a good way as opposed to a bad way when it comes to AI.
Coby & Buffie (03:01)
I think that’s exactly right. I was reading a couple of headlines yesterday, because I don’t have time to read articles, that Amazon is coming out with their announcement of layoffs, specifically within the energy industry we’re seeing after the Hess-Chevron merger, all of that stuff. And so part of it is, yes, we are seeing a global workforce reduction, but then also a substitution for the workforce for AI.
I think generally what I’m seeing with that is, or at least what I’m seeing is we’re announcing that layoffs are going to happen, but then I don’t see that the confidence is really coming back in on the employee side, that can you guarantee that we’re not going to have layoffs for the next three or four months, right? And that’s, I think, following off of the energy conferences that we had, it’s that confidence and certainty in employment, it’s going to help boost and bolster the economy, but if it creates this wavy flux, then it’s unnerving and unsettling and it’s kind of hard to figure out, what am I gonna do?
I liken it to being at the playground with your kids and you’re going for the monkey bar. So like you’ve got your one hand over here and you’re trying to swing to the next one. At some point, you have to let go, but it’s like they’re not quite sure which rung they’re holding onto just yet. So I’m really great with metaphors and analogies, guys. So just so you know.
I’ll find a way to compare it to all sorts of things.
Kendall Neukomm (04:32)
I love it.
Yeah, yeah. Jeff, what’s your take on AI in general?
Jeff Chambers (04:35)
Yeah, so I’ve got a couple of different thoughts, you know, Coby I think you’re right. Definitely it’s a period of transition, right? So to use your analogy, going from one bar to the next, you know, as an employee in any situation, I think you need to be thinking about how to leverage AI to just be better, right? Whether it’s faster, more accurate, however you define better, I think you should be looking at how to leverage the tools to become that. We clearly know where the puck is going, right? So we have an advantage there. So I think if you’re not willing to kind of have a growth mindset and retool, I think your employment status could be at risk.
But the thing that I really struggle with, like I said earlier, I’ve got a ⁓ senior in high school, right? That’s gonna go off to college and she looks to me for advice on, you know, all things career related. so I’m actually at a place where I’m for the first time in probably my entire life, not exactly sure what to tell her up until two years ago. My answer always was, well, become a software engineer, right? If you, if you can write code, you can do so many things. That’s not the answer anymore. we just anecdotally here at mineral answers use a lot of AI to actually generate the software that we create and we’re getting, you know, better and faster at that on a daily basis. So that job isn’t going away, but it’s transforming substantially over what it was even just three or four years ago. And so it’s not that there aren’t going to be any of those kinds of jobs. And I know we’ll get into this later when we talk about entry level things, but it is extremely difficult, I think in today’s market to just be getting started. If you look at the stats from college grads, they’re all really struggling to find employment. so entry level positions are tougher to come by.
The old default used to be, well, you need to go do what only humans are good at. Well, it turns out that computers are pretty darn good at all kinds of things. We used to think that it was creativity. But now if you look at Sora and some of the image and video generation, and even song generation apps that are out there, they’re pretty unbelievable. We’ve had a lot of fun around the house. There are several out there that you can just give it some names and some topics and give it a theme, and it’ll come up with a country western song about how your wife’s dinner is terrible, and my kids think that is so funny.
Well, actually, that’s a terrible analogy because I’m actually the cook in the family. No, it really is a lie because my wife doesn’t cook all that much, but when she does, she’s way better than I am. I love to cook, I’m just not as good as she is, and so I oftentimes get the duty of cooking. But no, the technology, though, on just creativity is just staggering.
Coby & Buffie (06:46)
Never! Why would you… I was gonna say why would promote such a lie, I’m sure it’s delicious.
Jeff Chambers (07:11)
You know, back to the question, I really struggle with what I tell my oldest, and we have three others behind her. And so I’ve got a seven-year-old that I don’t believe will drive a car. So I think that, and I don’t think that it will be so much their choice. I think that it will be insurance companies that really push this adoption. The accident rate per a hundred thousand miles, like if you look at Tesla, I think their accident rate right now is like every 4 million. And for humans, it’s every a hundred thousand.
Coby & Buffie (07:21)
Wow. I can totally see that happening. Yeah.
Jeff Chambers (07:39)
So it’s 40 times better today and that’s only going to get better over time. So if you’re an insurance company and you have to underwrite a policy and you have a 16 year old kid which has no expense, every single one of us probably got in a car accident before we were 18, myself included. And so if you think about where the pressure is going to come from, it will come from insurance. It’ll just be prohibitive to drive a car. It’ll be fun. Like I grew up on a farm and ranch. It’s fun to go ride horses, but I don’t take a horse into Austin.
Coby & Buffie (07:47)
Yeah, maybe you should. You don’t? You may have to start doing that. I was about to say, I feel like the stable just comes with Texas naturally. I left my personal cowboy hat back in my office. You’re breaking the hearts of all the North Easterners who think that’s what we do and are listening to this podcast.
Kendall Neukomm (08:15)
Haha!
Jeff Chambers (08:19)
Yeah, it is funny. I’ve worked with a lot of software engineers across the globe and it is interesting, their perception of just how rural Texas is. And when they get here and they find out that it’s not as rural as they thought, they’re sadly disappointed.
Coby & Buffie (08:32)
Yeah. I totally agree with that. As someone who has two children that are driving now, the expense associated with it because of all that risk is pretty hefty at this point too. So I can totally see that being something where parents aren’t really requesting that their children have start driving and more of those like automated vehicles become a little bit more apparent getting kids from point A to point B. I could see school districts taking that on for school buses as well.
Jeff Chambers (08:45)
Mm-hmm.
Yeah, for buses, yeah. Yeah, there’s already a shortage of drivers, you know, on the school bus scene and, you know, we’re seeing it. Yeah.
Coby & Buffie (09:04)
Right.
And the liability aspect of it on top of it. So yeah. So like for me, like I hone in on the risk mitigation part of it because I think that’s generally where we see more so like the entry level, basic level stuff that that’s where I think probably we’re more prone for those issues. Right. And I think it’s interesting to compare that to the emerging job market that if that’s where you make more of your mistakes, but then that’s also where you learn what kind of job environment or career environment are we making available that if in part we’re delegating to AI and automate to decrease the risk, how are we going to help train up a new group of, you know, division order analysts, land men, software engineers that they don’t necessarily get a chance to get their hands dirty and learn from their mistakes to be bigger, better, faster, especially as they get to our undisclosed age.
But yeah, how do you keep them at that entry level position? I mean, I know I heard it was another very large firm. I don’t even think it was an accounting firm, but they were, and Jeff, this might have been a conversation I had with you offline, that they’re actually having entry level employees train they’re training on AI so they’re actually learning their job to monitor or they’re being taught to monitor AI as part of their entry level.
Jeff Chambers (10:30)
Yeah. Yep. They’re being taught. Yeah.
Now I definitely think, I think that’s something, right? I think that, you know, AI is disruptive as it is, is also such a fantastic learning tool, right? It took, you know, I reference my family a lot, but I remember very distinctly when the light bulb went off for both my 17 year old and wife that CHED GPT wasn’t just some tool people used to cheat in school.
Right. And it was, it was for the longest time, you know, I was telling my family to start just experimenting with the technology, right? Just start using it and get to know it. We were fortunate enough that I got beta access to open AI’s like first version in, I want to say it was late 2020. So this is something we have, we played with for a while. And so I’ve seen this technology evolve over time and I was obviously an early adopter and a very big proponent of what it could do. My family, however, my wife was very, very good in school, 4.0 student, engineering degree, way smarter than I am. And she just really couldn’t get on board with technology that she thought was gonna allow our kids to just like circumvent the learning process. And it wasn’t until one night I took a picture of a math problem with my phone, put it on chat GPT on my computer and told it to analyze the problem and then explain it to me like I was in the fourth grade.
And it was a, you know, I forget what kind of precalculus math problem it was, you know, somewhat complicated, but not crazy complicated. And it parsed the question. It started walking through the problem, how to break that problem down into certain steps, asking for validation if you understood each of the steps. And that’s when the light bulb went off and my wife said, and she was like, now I understand why for three years you’ve been telling me and the kids that this is such fantastic technology because all she ever knew about it was what she read about it or heard about it on the news. She didn’t have any firsthand kind of experience with it as a lot of people didn’t. And so they had a negative connotation of what the technology actually was. And so after that experience, her and my daughter were much more willing to kind of use it as a learning tool.
And when I think about entry level now, how do you accelerate the learning process, right? So what might’ve taken somebody six months to onboard? How does that happen in six weeks or six days, right? And so that for me is where I see it being massively beneficial. know, yes, are some downsides, but I see a ton of upside obviously with the technology.
Coby & Buffie (12:58)
I like the, so we had a leadership summit at Whitley Penn over the summer and our chief information officer did a presentation on AI. This is the long backstory to it. And he wanted to differentiate between wisdom and intelligence. And I think that’s really getting to kind of what you’re talking about here, that it takes more finesse and wisdom than AI necessarily has right now to put in a pre-calculus question or put in a prompt and say I explain it in a way that makes sense to me and so then I could definitely see that helping to streamline onboardings, trainings with that because if you know let’s say I’m more of a visual learner but my desktop procedures are all text. okay take this and help me understand it better so I can get up to speed a little bit faster instead of no I’m still training sorry guys.
Jeff Chambers (13:54)
And I actually think that like just on a broader scale, like I know we’re not going to delve too much in like education, But I think that going forward, I can see a world where education becomes highly personal. And you can be taught in the way that you learn best, because today you sit in a classroom of 30 other people.
And the education system that was created in the early 1900s was great for educating the masses. It’s not great for educating the individual. But now we’re in a situation where you really can have a teacher per student that is completely catered towards like their kind of where they are on whatever subject matter it is, as well as, to your point, Coby, the way that they learn, right? So if they’re a visual learner, maybe it’s a lot more pictures and diagrams and showing them how to do things. But I think that…
Coby & Buffie (14:45)
Potentially even like making adjustments for learning disabilities. there’s like dyslexia in there or ADHD or something like that that impact that learning capability, AI could easily go and affect that.
Jeff Chambers (14:49)
100%. 100%. Yeah. And I think that the personalized curriculum will meet students where they are. And I think that’s the future of education.
Coby & Buffie (15:04)
So that could actually help out our employment workforce then if we’ve got students learning at a capability like that so they’re not repressed for a better word with like a dyslexia diagnosis that doesn’t actually hold them back. There’s a new way to learn that’s very specific to them that could actually help promote later on down the line in the job force.
Jeff Chambers (15:08)
For sure. Yeah, that’s right. And I think, you know, another personal belief of mine is, you know, I mentioned Growth Mindset earlier. I don’t know how many fans of DeWik are out there, but if you haven’t read her book, like definitely highly recommend it. But I think that, you know, we should never, you know, if you’re in the professional workforce, you should always strive to be better every single day. If you continue to learn and get better, you know, education doesn’t stop when you graduate college or high school. Education should be something that’s just as ongoing, right?
I love to learn and I learn stuff here at work every single day, both from customers or employees, from stuff that I go find online myself. So AI definitely has accelerated even just my own kind of knowledge expansion on all kinds of different topics. You know, I didn’t grow up in the oil and gas industry. I got into it 2013, you know, so I’m relatively new considering some people have been in this industry for and 50 years, you know, back to the wisdom versus intelligence thing, you know, wisdom definitely comes from the battle scars and having seen a bunch of things. I’ve only seen 10, you 15 years of things. So my intelligence might be high on the topic, but my wisdom is somewhat limited.
Coby & Buffie (16:30)
I think it’s interesting trying to pivot back to our energy stuff. It’s an energy podcast. Yeah, I think about it because I think we’ve been doing this long enough that it’s like I can remember going into the file room and reading leases from the 40s, the 30s that are on onion paper. And then what a great thing it was to get to a producers 88 where then they were just using the typewriter to fill in the rest of the things. And now we’re like moving forward a little bit more and moving forward a little bit more. So I think it it harkens very interestingly to like the adaptability, the flexibility and malleability of not only the industry to adapt to how everything is changing. And I do like Buffy’s point that we are a little bit slower to change. But but then even even just from this small snippet of my career that it’s it like, let’s talk about like less than 100 years ago, we were on onion paper.
And here we are talking about like, I’m going to feed and oil and gas lease into AI and say, tell me the things to the causes to look for. That’s, that is tremendous. That’s fascinating. Yeah. Technology has really moved us along quickly, quickly, quickly, as much as we like fight it.
Jeff Chambers (17:42)
Yeah, when I did my talk, we talked a little bit about the technology, know, adoption curve and just like innovation over time with different technologies. And that’s, that’s what’s, you know, so surprising to me. If you think back, you know, a hundred years ago, what are we 1925? So right before, you know, kind of economic calamity and some world wars, but, um, you know, I was in, I was in Vegas just to few hours ago, not hours ago, I guess days now, for a Fintech conference. you know, a hundred years ago to get to Las Vegas from Austin would have taken, you know, a very long time. And so it’s crazy to think about, you know, all of time and humanity and how much innovation has happened just in the past 150 years.
And then what we’re going to see that compress over the next 150 years to, I think it’d be pretty mind blowing. look at things that Bezos and, you know, Elon are talking about in terms of multi-planetary life and space tourism, right? Things that like we only, we read about as kids that we probably didn’t even think that we would see in our lifetime. You know, there’s a highly, you know, I guess I read a, I read a paper the other day that said by 2035, there could be up to a hundred thousand people living in outer space, which to me is just mind blowing. That’s only 10 years, 10 years from now.
Coby & Buffie (18:59)
That’s crazy. Okay. Well, and there does seem to be a high adoption of people bringing technology into their lives. And I think we’ve seen that with Siri, we’ve seen that with Alexa’s in our homes, they kind of live amongst us as it is. And we’ve all just kind of adopted this and allowed this to happen. And we know that Alexa’s are listening in on us, we know that Siri might be listening in on us. And some of that we welcome because we want whenever we want to add to our grocery list or listen to a piece of music or whatever, we want it to be alert and ready to go right there for us. So ⁓ I think that’s interesting. And I think this might’ve been part of y’all’s presentation, Jeff, at the Whitley Penn seminar, but it was like chat GPT had been adopted by over a million users in like five days or was that right? No. That’s nuts. Yeah.
Jeff Chambers (19:44)
Yeah, yeah. Yep, so the first million users was five days, which is crazy if you think about, like I mean, if you started a company, you know, to get to a million users, many of us are still waiting to get to that number, right? So for technology to accomplish that in days is pretty mind blowing.
Coby & Buffie (20:03)
Yeah, I think I remember when Blue Sky launched, was one of the things they were tracking. I don’t think it was as expeditious as Five Days, but it was like the growth and adoption of Blue Sky was pretty quick. Really, really fast. I do like the word that you use, disruptive.
So I’m going to use a very clever, not obvious segue at all to kind of talk about that. Jeff, Mineral Answers was just up for a disruptive technology award. I think I want to know a little bit more about that, what qualifies it as disruptive. And then if it’s, I know the answer, but I’m going to ask anyway, if it’s disruptive in 2025, is that same thing going to be considered disruptive in 2025, 2030, or 2035 when there’s when there’s nobody here? I want to travel across the space.
Jeff Chambers (21:01)
Got it. So are you talking about just AI or generally being disruptive?
Coby & Buffie (21:08)
Maybe a mix of both, because I know we’ve talked about AI generally, but I think maybe you want to bring it a little bit more back into the energy space.
Jeff Chambers (21:17)
Sure.
Yeah, so, you know, I think the answer is yes. I think it will continue to be disruptive for a very long time. I think that we haven’t yet really scratched the surface of all the different use cases of how AI is going to be applied. And if you think about this, like the internet in 1995, like we barely had thought about e-commerce, right? I mean, could buy almost nothing online. You certainly didn’t have search in any way that we now know it. ⁓
Coby & Buffie (21:45)
But we do need to know if you had angel fire GeoCities when the internet first came out.
Jeff Chambers (21:50)
Yeah, so GeoCities was the one. I’m trying to think.
I’m trying to think, there was a web crawler and there was one other tool that I’d used. Gosh, you know, a really funny story, like the internet came about when I was in college and when I would get online, I would only, you know, everything was a directory essentially, like so you’d click a link and it was another directory and you go to another page. And like, I would actually get, I didn’t know that there was a home button. And so I would actually like get six clicks in and I was like, man, I’m not sure if I know how to get back. So I clicked back and go back to the beginning because I didn’t want to get lost, you know.
So funny, funny little story. But no, think that AI will continue to be disruptive in a lot of ways that we just don’t even understand yet, right? And as it relates to kind of our industry, we are such an innovative industry when it comes to getting hydrocarbons out of the ground. Nobody is better or smarter than US Upstream when it comes to technology advancements and how to think creatively about problem solving. And so I think that this is only going to accelerate that. And so I think that we’re going to find, you know, maybe not necessarily newer plays, but newer economic models that make some of the existing really big plays like the tar sands really, really interesting.
If you think about how much oil is still in place and the tar sands, like it’s an amount that we would never have to go you know, at least in our lifetimes and kids’ lifetimes, and they’re probably their kids’ lifetimes, ever have to go look for another resource. But I think that what we’re going to see, because of all of this AI, we will continue to obviously become innovative within the fossil fuel industries. But if Chris Wright is able to effect more energy policy and make it easier to actually build a nuclear facility, which has not been done here since the 70s, in the United States, I think that will be a very disruptive kind of move that we see that isn’t necessarily AI, but it’s gonna be driven by the demand for energy for AI. And so it’s kind of the tail wagging the dog in that respect. But no, I definitely think that there’s a lot of disruption yet to come, which also people should read as opportunity, right?
This is a, I feel like a kid in a candy store having lived through the original, you know, dot com bubble and burst and kind of rise of the social graph of the internet, man, we’re entering a new phase of just some really, really cool things that I think if you’re an entrepreneur or you’re interested in technology, man, what a great time to be alive.
Coby & Buffie (24:18)
Well, tell us a little bit about what Mineral Answers is doing on the AI side of things.
Jeff Chambers (24:22)
Sure. Yeah, so we started about, in earnest, two years ago, using it just for internal development and making ourselves better and more efficient at creating software, right? Writing test cases, building user interfaces, things like that. And about a year ago, we released a product that was consumer facing, which did ⁓ owner relations for operators and owner relations for those that are not in the industry is basically customer support. So think call centers, think kind of help Wiki pages, FAQs, things like that, right? So building tools where owners could self-service and find their own answers, but then leveraging technology on top of that.
It wasn’t just kind of like a simple FAQ, but a chat bot that was powered by access to knowledge, whether it was through OpenAI’s GPT, augmented with the knowledge that it needs to know for answering very specific questions about a given operator, because one operator might have a given process for signing and returning their DOs and operator Bs might be completely different. And so whenever you give an owner an answer, it needs to be very specific to the correct instructions given the operator that they’re submitting their DOs to.
We built a bunch of technology that would allow consumers to interface with us through chat, through telephone and email with an AI first approach. So every one of those channels is AI first. And then if you ever need to speak to a human, we can do kind of a warm transfer. Either it’s on a phone to another number or a voicemail box where you can speak to a human or real live chat transfer to another human.
But you know initially when we started that it was met with, I don’t want to say resistance, but just it was so new people were like gosh I don’t you know your experience with calling, you know, Expedia and having a the tree of death right, so that that was not a good experience, and I think a lot of people when they’re met with AI Initially they think it’s gonna be a bad experience. They don’t give it a chance so the first thing out of their mouth is human representative or, hyou know, I want to speak to a person.
And so what we’ve seen over the past year is a real shift from like that being the initial response to them actually being willing to engage with the technology and being pleasantly surprised that it’s able to deliver useful information and help. So much so that now people will write in and actually ask to speak to Rigi, which is the name of the AI assistant that we gave it.
Yeah, so it’s been very interesting to see the shift in just one year’s time. And part of that is they’re they’re seeing it everywhere, right? We’re not the only ones doing this, but they’re seeing in every industry, people taking an AI first approach to customer support. And so they’re encountering it, they’re having a good experience with it, they’re more willing to give it a chance. And so I think all of those variables have kind of got us to where we are today, but we’re still in the first inning, right? This is only gonna get better.
Kendall Neukomm (27:23)
Yeah, we’ve even at Whitley Penn considered putting an AI bot on our website to help with route. That’s news to Buffie and Coby and everyone listening, but it is something that we’ve kind of thrown around internally as well. How can we get people answers to their business problems or solutions that they’re looking for even faster and how can we get that to them? And so we’ve thrown around that idea as well.
Jeff Chambers (27:28)
You should.
Kendall Neukomm (27:47)
I like to think about AI and chat GPT co-pilot all of the different versions as the ultimate translator between a human to another human or a human to a computer or a human to a process. And it’s kind of that ultimate translator of information from one place to the other. So ⁓ very interesting conversation here.
Jeff Chambers (28:05)
Yep, and it’s always on 24-7, 365, right? So if you’re staffing a call center, just, you you probably aren’t gonna pay for that to be your coverage unless you’re AT &T or Time Warner, right? So, and I think even those models are toast, so.
Coby & Buffie (28:25)
I think we’ve all had those conversations where someone just has a script and you’re talking to a human being but they just have a script and they’re following along the script and it just causes frustration. Right, right. I’d rather just put in something on the computer AI than try to just get frustrated from another human being saying the same thing over and over again.
Jeff Chambers (28:33)
Yeah, they don’t know anything. It’s like, have you tried restarting your computer? It’s like, yes, I’ve tried that. Yep.
Kendall Neukomm (28:35)
Right, absolutely. Well, in the essence of time, you all, we do need to wrap up kind of part one, part one with Jeff here, ⁓ which we talked very high level about AI as a whole and some of our thoughts on where we think different industries are going. And I too, Jeff, think that in about 10 years, people will not be driving cars. It’s my dream. I don’t like to drive. I don’t want to spend time doing it. I want my own personal Waymo that can take me to work. then the Waymo can go work during the day for Uber and then come pick me up again. ⁓ And somehow I can take a cut of that. But this has been a great first part to our conversation here today. So I will go ahead and wrap this up. For those listening, if you enjoyed part one, be on the lookout for part two with Jeff. We’ll dive in even more on AI and the energy space, talking about what Mineral Answers is up to and more details there on our next Crude Bit of Humor. ⁓
For those listening, I hope that you enjoyed today’s episode. Be sure to subscribe on YouTube, Spotify, and Apple, or listen right on our website at whitleypenn.com slash podcast. If you’re interested in receiving future episodes of this series straight to your inbox, check the link in the description to sign up for our email list. Thank you again, Buffy, Coby, and Jeff, and we’ll see you on the next for part two.
Coby & Buffie (30:04)
Bye guys.
Jeff Chambers (30:04)
Great, thank you, bye.


