Whitley Penn Talks: The Cost of Gaps in Healthcare Documentation
Whitley Penn Talks: The Cost of Gaps in Healthcare Documentation
05/21/2026
In this episode of Whitley Penn Talks, host Kendall Neukomm is joined by Jolee Patnaude, Revenue Cycle Management Advisory Director at Whitley Penn, and Casey Gage, Finance Specialist at Eunice Health Clinic. They explore the impact of documentation gaps on patient care and reimbursement, common audit findings, including undercoding, how AI and ambient listening tools are transforming clinical documentation, and more. Whether you’re a healthcare provider, administrator, or finance leader, this episode offers actionable strategies to improve documentation gaps, operational performance, and your patients’ experience.
Listen to this episode on YouTube, Spotify or Apple Podcasts.
Featuring:
Casey Gage
Finance Specialist, Eunice Health Clinic
05/21/2026
In this episode of Whitley Penn Talks, host Kendall Neukomm is joined by Jolee Patnaude, Revenue Cycle Management Advisory Director at Whitley Penn, and Casey Gage, Finance Specialist at Eunice Health Clinic. They explore the impact of documentation gaps on patient care and reimbursement, common audit findings, including undercoding, how AI and ambient listening tools are transforming clinical documentation, and more. Whether you’re a healthcare provider, administrator, or finance leader, this episode offers actionable strategies to improve documentation gaps, operational performance, and your patients’ experience.
Listen to this episode on YouTube, Spotify or Apple Podcasts.
Featuring:
Casey Gage
Finance Specialist, Eunice Health Clinic
Jolee Patnaude
Revenue Cycle Management Advisory Director
Takes from the Talk
What is undercoding, and why is it a problem?
Undercoding occurs when providers bill for a lower-level service than what was actually performed. This results in lost revenue, even when the documentation could support a higher code.
What is ambient listening in healthcare?
Ambient listening uses AI to capture conversations between providers and patients, then transcribes and adds that information to the patient chart to support documentation.
How can AI help with medical documentation?
AI tools like ambient listening can help ensure more information from patient visits is captured, improving documentation completeness and supporting coding accuracy.
What is a medical chart audit?
A chart audit evaluates whether documentation supports coding, ensures compliance, and identifies opportunities for improvement through provider education.
How does medical documentation impact financial performance?
Better documentation leads to more accurate coding, which can increase reimbursement and ensure providers are paid appropriately for the care they deliver.
How does medical documentation affect operational efficiency?
Complete and accurate documentation reduces delays, minimizes back-and-forth communication, and streamlines processes such as referrals and insurance verification.